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Advised a scale-up on best practice talent management

CLIENT

Social change scale-up

SERVICES DELIVERED

Best practice HR advice, Talent Management

The ask

The client was a social change organisation in the early stages of scaling up. They wanted outside perspectives around how their approach to talent management - specifically how to devise an approach to performance management and talent mobility that aligned closely with the needs of the organisation.

The outcome

I acted as a thought partner to the Director of People and gave him advice and shared best practice around talent management. This included how to design a robust performance management framework, how to improve talent mobility within their organisation, and how to implement all of this successfully so that the changes stick.

Launched Live Chat as a new support channel

Implemented a new support channel for a large SaaS company to serve their 200,000+ customers globally and improve the support experience.

Launched a 'Talent Marketplace' to improve talent mobility

Turned a high-level concept into tech-enabled reality where employees could drive their professional growth by taking on "gigs" in other parts of the company.

Grew non-core product incremental revenue 6x in six months

Increased incremental revenue 6x in six months for a mobility company's non-core products. This versus the 1.5x increase typically seen for their EMEA revenue growth initiatives.

Set up project portfolio management for TA and HR

Created a right-sized, structured approach for delivering and governing projects and programme at the TA and HR orgs of a tech company. This led to greater success at realising ROI.