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Grew non-core product incremental revenue 6x in six months

CLIENT

Large global tech company

SERVICES DELIVERED

Revenue growth strategies

The ask

The organisation had a portfolio of products for its users across the EMEA region, but wanted a way to unlock more revenue growth outside of its core product.

The outcome

Used data and experimentation to identify ways to analyse key markets EMEA through a unique lens and unlock new revenue for a portfolio of products beyond the core product.

Increased incremental revenue 6x in six months vs the 1.5x revenue growth typically experienced amongst EMEA growth initiatives.

Launched Live Chat as a new support channel

Implemented a new support channel for a large SaaS company to serve their 200,000+ customers globally and improve the support experience.

Launched a 'Talent Marketplace' to improve talent mobility

Turned a high-level concept into tech-enabled reality where employees could drive their professional growth by taking on "gigs" in other parts of the company.

Advised a scale-up on best practice HR

Acted as thought partner for the Director of People for a social change scale-up to share best practices around talent mobility and talent management.

Set up project portfolio management for TA and HR

Created a right-sized, structured approach for delivering and governing projects and programme at the TA and HR orgs of a tech company. This led to greater success at realising ROI.